FAQ

Home/FAQ
FAQ 2017-04-20T13:33:26+00:00
What payment methods do you accept? 2017-05-21T07:56:46+00:00

For international deliveries we accept Credit Card payments through:

Do you sell your customer data base to other companies? 2017-04-20T14:14:32+00:00

We care about our visitors! That is why we NEVER sell any information to anybody… ever. Unlike most companies online, we will not give your personal information to other companies so they can call you or send bulk mail and e-mail to you. You can feel safe giving us your information.

Do you have a physical store? 2017-04-20T14:15:17+00:00

No we do no have a physical store. We sell only online through our website.

I have forgotten my password. How can I get a new one? 2017-04-20T13:51:37+00:00

If you have forgotten your password, you can have a new one emailed to you. Simply go to “My Account” and click on the “Forgot Password” link. Then, enter the email address for your account and the password will be emailed to you right away. It usually takes just a few minutes for you to get the new password.

Can I have a shipping address that is separate from my billing address? 2017-04-20T13:51:01+00:00

Yes, you can. Many of our customers have their packages delivered to their workplace or to a family member. When you are entering your shipping address, make sure you select the “No” radial button when it asks you if the shipping address is also the billing address.

Can I cancel, add to or modify the order I just placed? 2017-04-20T13:50:07+00:00

You can cancel or modify an order, so long as the status of the orders states “In Progress.” At this point, you may lower the quantity of your order or delete each item. Once your order status states “Ready to Ship,” you will no longer be able to cancel or modify the order. To see the current status of your order, log into your account

How long does delivery take? 2017-04-20T13:47:00+00:00

The delivery time varies widely depending on your location. Here are the most common options:
To Bulgaria: 1-2 business days (Next day delivery in most cases)
To EU countries: 5-7 business days
To USA: 10-14 business days
To the rest of the world: 15-20 business days

How long does it take to ship an order? 2017-04-20T13:48:18+00:00

All the orders are shipped from our warehouse within 3 working days after the order is made on our website and the payment is cleared.

Where are you located and where do you ship from? 2017-04-20T13:41:29+00:00

We are located in Sofia, Bulgaria (EU) and all the products are shipped from our local warehouse.

Do you offer word wide shipping? 2017-04-20T13:40:09+00:00

Yes, we do offer word wide shipping on most of our products, however there are some exceptions. Please check the product listing for additional details on shipping options for a specific product.

How do I find out if a particular product is compatible with my medication? 2017-04-20T13:37:46+00:00

Always consult your physician before taking any nutritional supplements.

How do I know the products you sell are fresh? 2017-04-20T13:37:09+00:00

Most products we carry have expiration dates or best-by dates, available on the product page. It’s very similar to holding the real bottle or package in your hand, as you would in a typical “brick and mortar” store. Another important fact: we have one of the highest product turnover rates in the industry. So, nothing stays around long–except our valued employees and customers 🙂

Can I get a printed catalog of your products? 2017-04-20T13:36:42+00:00

No, printed catalogs are not available. We carry thousands of products and are constantly bringing in new products on a daily basis, which would make it difficult and costly to maintain a printed catalog. By only selling products on our website, we are able to pass on more savings to you with even lower prices.

Can I return a product I received? 2017-04-20T13:36:16+00:00

No problem! Unopened products that you’ve had for less than 60 days can be returned to our address. Please enclose a copy of your packing slip or a copy of your order from your online “Order History”. Only what you actually paid for the product(s) minus all applied discounts will be credited back to your account. Please allow us time to process the return(s) and post the credit back to your card. Please note that we are unable to guarantee specific results from our supplements. We do, however, guarantee that the products we offer are of the highest quality obtainable.

How do I know when a product will be back in stock? 2017-04-20T13:34:34+00:00

We constantly try to have a “minimum” of 2 weeks inventory of each item in stock. Once in a while, a product suddenly becomes very popular or the vendor has production delays, causing us to be out of stock. Most of our items are re-stocked within a couple of days. You can always use the [Notify Me] feature to be emailed once a product is back in stock. To do so, go to the page of the product that is out of stock and click on the [Notify Me]. Please feel free to email any of your product questions to our email.